Melad Fawzy
Supervisor
Profile summary
A highly motivated young leader with over five years of experience in the Hospitality and Guest Service department, adept at organizing and coordinating operations, supervising and evaluating staff, addressing customer complaints, enforcing regulations and quality standards, managing budgets and expenses, and preparing reports for management, plays a crucial role in ensuring an excellent customer experience and maintaining the efficiency and profitability of hospitality facilities.
Key skills
Professional experience
Developed and implemented strategic action plans to proactively increase business volume by [quantifiable percentage or metric], factoring in customer spending trends and coordinating internal and external initiatives around special events and national holidays. Managed weekly staff scheduling. Provided comprehensive training and leadership to restaurant staff, fostering a highly motivated and productive team.
My responsibilities encompass the organization and execution of various events, including corporate meetings. I oversee the daily operational aspects of reserving the 11 meeting rooms and serve as a liaison between the sales team and the banquet coordinator. Furthermore, I am involved in menu planning, decoration arrangements, and entertainment coordination, while maintaining a strong focus on detail and effective budget management.
The role encompasses pavilion management and support for international participants, ensuring the delivery of visitor services. Operations support the IP Expo team by providing exceptional service to both IPs and visitors, characterized by friendly, efficient, courteous, professional, and safe interactions, all while adhering to Expo 2020 policies. Daily operational duties include greeting and escorting guests, managing incoming calls, and responding to client inquiries. Participation in operational briefings is essential, with a focus on highlighting key information from VIP arrival lists, daily information sheets, and occupancy forecasts, including variance analysis between reservation forecasts and previous days' occupancy.
Managed front-of-house operations at Rove Hotels, Dubai, UAE, consistently exceeding guest expectations and contributing to high customer satisfaction scores. Successfully resolved guest inquiries and complaints, improving operational efficiency and contributing to a positive brand experience.